The personal information you provided on the Web Site in addition to online credit card transactions are transmitted through a secure server using Secure Socket Layering (SSL), encryption technology. When the letters "http" in the URL change to "https," the "s" indicates you are in a secure area employing SSL; also, your browser may give you a pop-up message that you're about to enter a secure area.
We are committed to handling your personal information with the highest standards of information security. We take appropriate physical, electronic and administrative steps to maintain the security and accuracy of personally identifiable information we collect, including limiting the number of people who have physical access to our database servers, as well as employing electronic security systems and password protections that guard against unauthorized access. Our website uses encryption technology, such as Secure Sockets Layer (SSL), to protect your personal information during data transport. SSL encrypts ordering information such as your name, address and credit card number. Our customer care department and store also operate over a private, secure network. Please note that e-mail is not encrypted and is not considered a secure means of transmitting credit card information.
To help us achieve our goal of providing the highest quality products and services, we use information from our interactions with you and other customers, as well as from other parties. Because we respect your privacy, we have implemented procedures to ensure that your personal information is handled in a safe, secure, and responsible manner. We do not share it with third parties for any marketing or sales use.
Generally, you may browse the Web Site without providing any personally identifiable information. However, we may ask you to provide personally identifiable information at various times and places on this Web Site. In some cases, if you choose not to provide us with the requested information, you may not be able to access all of this Web Site or participate in all of its features.
We receive and store any personally identifiable information you enter on the Web Site, whenever you shop with us -- online, or information you give us in any other way. For example, we may collect the following personally identifiable information: your name, address, telephone number, driver's license number, birth date, and e-mail address. If you use a credit or debit card or pay by check, we will also include your account number.
When you register with us as an online customer, we may ask for additional information.
If you use one of our services, or participate in one of our promotions, we may ask for additional information, such as your age, interests or product preferences.
From your purchases and other interactions with us, we obtain information concerning the specific products or services you purchase or use.
When you visit this Web Site, our web server automatically collects anonymous information such as log data and IP addresses. We may use the automatically collected information for a number of purposes, such as improving our site design, product assortments, customer service, and special promotions.
How we use the information we collect
Use of Your Personal Information
We may use the information we collect about you to:
- Facilitate your purchases and provide the services you request,
- Confirm and track your order,
- Respond to your inquiries and requests,
- Compare and review your personal information for errors, omissions and accuracy,
- Prevent and detect fraud or abuse,
- Improve our Website, service, product offerings, marketing and promotional efforts, and overall customer experience,
- Identify your product and service preferences,
- Understand our customer demographics, preferences, interests, and behavior, and
- Contact you (via email, postal mail, or telephone) regarding products and services (of GemLily.com or our partners) that we believe may be of interest to you.
Compliance with Law
We may provide access to your information when legally required to do so. For example: to cooperate with police investigations or other legal proceedings. We may also provide access to your information to protect against misuse or unauthorized use of our Web Site, to limit our legal liability and to protect our rights or to protect the rights, property or safety of visitors of this Web Site or the public.
If you would prefer not to receive future email communications from Gemlily.com you may opt out by clicking the link provided on every communication you receive from Gemlily.com, excluding order-related communications. Or you may contact us with your request:
By phone: GemLily Customer Care, 844-GEM-LILY (844-436-5459)
2003 TX HWY 114
Trophy Club TX 76262
Your California Privacy Rights
Under California Civil Code sections 1798.83-1798.84, California residents are entitled to ask us for a notice describing what categories of personal customer information we share with third parties. That notice will identify the categories of information shared and will include a list of the third parties and affiliates with which it was shared, along with their names and addresses. If you are a California resident and would like a copy of this notice, please submit a written request to the following address:
2003 TX HWY 114
Trophy Club TX 76262
Please allow 30 days for a response.
California proposition 65 (Safe Drinking water and Toxic Enforcement Act of 1986)
Gemlily.com complies with California Proposition 65. Our jewelry does not contain any substances, to the best of our knowledge, which contain any chemical that is known to cause cancer or reproductive toxicity.
Cookies and How We Use Them
Cookies: A "cookie" is a small data file stored by your Web browser on your computer's hard drive. It allows us to recognize your computer (but not specifically who is using it) upon entering our site by associating the identification numbers in the cookie with other customer information you have provided us. That customer information is stored on our secured database.
Protecting children's privacy is important to us. Our Web Site is a general audience site. We do not collect or maintain information from those we actually know are under 13, and no part of our Web Site is targeted to attract anyone under 13. We also do not send e-mail correspondence to anyone who tells us that they are under the age of 13 without their parent's consent.
Purchasers certify that they are over the age of 13 years old, and that they are permitted by their local law to purchase merchandise from Gemlily.com. This includes compliance with all sales tax, import/export, customs and duties applicable, as well as any other pertinent local law.
Children under the age of 13 should always ask their parents or guardians for permission before providing any personal information to anyone online. We urge parents and guardians to participate in their children's online activities and use parental control or other web filtering technology to supervise children's access to the web.
Please visit www.ftc.gov for tips protecting child privacy online.
Links to other sites
While visiting the Web Site, you may link to sites operated by third parties. Gemlily.com does not make any representations or warranties about any Web Site you may access through this Web Site. The websites are totally independent from ours, and we have no control over, or responsibility for, their information or activities.